Security

At Shetewy Pay, we prioritize the security of our clients' accounts and services. We devote considerable time and resources to adopting the latest security protocols and technologies to ensure a safe environment for you to access your account and manage your services. Our connections are encrypted with Transport Layer Security (TLS) version v1.2, and all data is encrypted at rest.

Data Protection

When you register with Shetewy Pay, you'll be asked to choose a personal password that serves as the first line of defense for your account. You have complete control over the password selection process, and you can change your password whenever you want in the future. Our system encrypts all passwords, and they are inaccessible to anyone at Shetewy Pay. We cannot retrieve any password as they are stored in an irreversible cryptographic hash. Our data storage is protected by a Virtual Private Network, which is not accessible from the outside/internet.

We use strong encryption to protect all of your personal data and services, making them unreadable to unauthorized parties. Your information is stored within our network, which is protected by secure firewalls. Every access to our application is secured by a session that is invalidated if there is any unauthorized access or a certain period of inactivity.

At Shetewy Pay, we understand the importance of protecting your data, which is why we continuously backup all data to prevent loss. We not only implement electronic protections but also physical security measures to ensure data integrity. Our facilities are protected from physical threats such as fire, theft, and accidents. All access points, whether hardware or software related, are safeguarded by secure firewalls and virus detection systems that prevent tampering and hacking. Our IT staff regularly reviews and updates our systems, applying software patches to close any potential security breaches.

Hosting Data Centers

Shetewy Pay and its services are hosted and managed within Amazon Web Services' secure data centers, which are certified with SOC 1, SOC 2/SSAE16/ISAE 3402, and ISO 27001. Our services are only accessible through our Virtual Private Cloud (AWS VPC), and we use available AWS services to protect data privacy and control network access. Learn more by visiting AWS compliance center

Latest versions and security patches

Shetewy Pay continuously installs the latest software and security patches to ensure the highest level of security.

Fraud and Scams

Shetewy Pay ensures the security of every transaction with advanced anti-hacking techniques and firewalls. To prevent fraud and identity theft, each transaction is carefully monitored, and any potential attacks are investigated by our dedicated security specialists. We take quick action to protect your account and others from harm.

Firewalls

‍Shetewy Pay uses multiple firewalls to secure its system, servers, and networks, which are regularly updated and monitored. Our other systems, servers, and networks are protected and isolated within our internal network. Access to our server infrastructure is limited to authorized personnel only, and it is secured through VPN and 2-factor authentication (2FA).

Penetration and vulnerability scans

At Shetewy Pay, our system undergoes regular audits and penetration testing by a third-party security company to identify and address vulnerabilities. Additionally, we use security tools to check for any potential risks in our code. Any identified risks are promptly reported, classified, and fixed with patches to ensure the continued security of our system. Learn more about any reported incidents or issues by visiting Status Page

Email Notifications about account Usage

Shetewy Pay will send you email notifications for regular updates to your account information and general business matters. In case of any suspicious account activity, you will receive an email from us explaining the transaction. If you do not recognize the transaction, you can contact our support department 24/7.

Data segregation and data access

At Shetewy Pay, each customer's account and data are identified by unique IDs to ensure separation and privacy. Our customer support team will only access a customer's account upon receiving a clear request from the customer. Our knowledge base and support ticket system are separate from the active Shetewy Pay account to allow customers to easily submit support tickets without logging in to their active account.

Suspected Phishing Attempts or Other Suspicious Emails

In case you receive an email that appears to be a phishing attempt, spam, or any other suspicious email pretending to be from Shetewy Pay, we advise you not to click on any links or respond to it. Instead, you can forward it to our customer support team, and we will investigate the matter and respond to you promptly.

To help us identify and investigate any suspicious emails claiming to be from Shetewy Pay, please forward them to our customer support team. In the subject line, please include the phrase "Suspected Phishing Email". You can do this by selecting the message and choosing "forward" in your email or browser application, and then changing the subject line to "Suspected Phishing Email". Our team will review the email and get back to you as soon as possible.

Requests regarding security

If you have questions regarding the security of Shetewy Pay, please contact our security team via [email protected].