API Error Codes
The following table describes the reason codes returned by the Customer Profile Simple Order API. See information about handling responses for an explanation of responses, decisions, and reason codes.
| Error Code | Description |
|---|---|
| 1001 | General system failure |
| 1002 | Please use POST request |
| 1003 | Token expired |
| 1004 | The merchant information is invalid |
| 1005 | Cannot init the transaction |
| 1006 | Your access domain has been declined |
| 1010 | The request is missing one or more required fields |
| 1011 | One or more fields in the request contain invalid data |
| 1012 | The totals of the cart item amounts do not match order amounts |
| 1069 | General decline by the processor |
| 1113 | The order is marked for review |
| 1155 | Invalid account number |
| 1162 | The order has been rejected by Shetewy Pay due to violation of TOS |
| 1192 | The transaction has already been settled |
| 1235 | The Merchant Reference Code in this authorization request matches the Merchant Reference Code in another Authorization Request you have submitted within the last 15 minutes |
| 1275 | Address match not found (no reason given) |
| 1277 | Account is prohibited from processing stand-alone refunds |
| 1353 | Customer's account is blocked |
| 1362 | Fraud score exceeds the threshold |
| 1469 | Route service identifier not found or out of range |
| 1520 | The request was received, but there was a timeout at the payment processor |
| 1546 | There is a problem with your Shetewy Pay merchant configuration |
| 1662 | Unsupported character set |
All rights reserved © 2020-2023 Shetewy Pay LTD. is a registered UK fintech information technology service provider, not a bank. All our banking services are provided by various Financial Institutions Partners. Shetewy Pay operates under a license number 14568986. This page was last updated
Visa is a registered trademark of the Visa International Service Association. Apple and Apple Pay are trademarks or registered trademarks of Apple, Inc. in the United States and other countries. Google, Google Pay and the GPay logo are trademarks or registered trademarks of Google LLC. The platform "Mattgur" is a trademark owned by "Shetewy Pay" and has been officially approved by Maarouf Saudi Arabia. It is subject to the laws of the Saudi Data Protection System and the controls of the Saudi Communications and Information Technology Commission. All transactions are conducted through the ABSHER platform and the Saudi Ministry of Commerce. The company operates in Saudi Arabia and the Gulf Cooperation Council with Saudi trade registration number 4030481861, in the United Kingdom with trade registration number 12385185, and in Turkey, North African countries and the Middle East with Turkish Chamber of Commerce MERSIS registration number 9960859338000001.